Frequently Asked Questions: What if I don’t like my photos?

We want you to love your pictures, not feel like you have to ritualistically burn them in order to purge the evil. Photo Illustration by Ryan Richardson Photography

This is part of a short series of posts inspired by Top Ten Questions to Ask Your Boston Wedding Photographer answering some of the most important questions couples should ask their wedding photographer. If you’re still looking for a photographer for your Boston (or anywhere else in New England) wedding, then head over to my contact form.

There are many things that can go wrong with a wedding shoot that might leave a couple feeling unsatisfied with what was delivered. As I mentioned in my post on backups, it’s important to have a plan for what to do when things go wrong.

If there is an issue our first step is to communicate with the client and try to get to the heart of the issue. Art can be wildly subjective so resolving any issues means having an open and honest conversation so I can understand the problem the way the couple sees it. Once we’ve established the problem, then we can start to put together a solution - a credit, a partial refund, a reshoot? There are a lot of options to try and turn a bad experience into something positive.

So much of this business relies on happy referrals and turning clients into evangelists for the business, so it’s pretty important that we try to keep people happy when we can.

Want to get in touch with a  Boston wedding photographer that can smoothly transition away from a conversation about fucking up? Contact me today.

Ryan Richardson is a wedding and engagement photographer serving Boston and beyond; including Cape Cod Weddings, New England Weddings, Massachusetts Weddings and Rhode Island Weddings.